This is my first letter to any editor, but your article regarding Snowbowl chairlift delays simply astounds me (see “Slippery slope, Dec. 16, 2010). It strikes me as being out-of-bounds that Rep. Betsy Hands believes the skiing public needs additional protections delivered by the Montana Legislature. I have to think our Legislature has more critical issues to deal with this winter than designing a comprehensive Montana ski industry lift-ticket refund policy that would, or even could address every situation that might merit a refund.
If we skiers have a bad day at Snowbowl, we need to talk to Brad or Ronnie. Snowbowl is a “service industry” and if you think they don’t care if we ever ski there again, you are wrong. There’s a high probability we would be treated fairly and continue to be happy customers. But if not, and if we’re still unhappy, we need to either just get over it, or (as it says in the article) we can “vote with our wallet” and ski other areas. Frankly, if I had a bad enough experience at a ski hill, even a refund of my lift ticket wouldn’t get me back there anytime soon.
Regardless, I don’t need the state of Montana wasting its time and resources to ensure I have a decent experience on the slopes. I can deal with that myself.